CH Support > General support

Windows 7 Explorer is crashing with copy/paste

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BillDee:
I think CH is attached to the Explorer copy/paste.

I turned all of the "Shell" options to "No", thinking that was the problem and would fix the problem.
But is hasn't. (do I have to restart Windows??)

If I do any kind of file copy and paste in Windows Explorer now, it crashes and won't do it.

I don't always have CH running, but it even crashes when it is running.

HELP!

Windows 7 Home Premium 64-bit SP1.
CH 1.42

Ixen:
Please update to the newest Copy Handler first (1.44 at the point of this writing) and check if the problem still exist.

BillDee:
Thanks.

I upgraded to 1.44 and re-booted and it still fails with a drag-n-drop COPY.

It didn't start this until I upgraded to 1.42. (from 1.3.something I think)

I also tried it with CH running and it still occurs.

A drag-n-drop MOVE works okay.

It also does it if I do a Ctrl+C COPY of a file or Right-Click Context Menu COPY,
and then try to PASTE into another Explorer window.

So I can't do any copying at all.

The error I get is "Windows Explorer has stopped working.
A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available."

It then closes all Explorer windows open.

BillDee:
Hello?

Ixen:
Just to be sure - explorer crashes when:
- you press "(CH) Paste" menu command when previously something was put into the clipboard using "Copy", but it works properly when it was "Cut" previously?
- you drag&drop some files and press "(CH) Copy here", but it works properly when you choose "(CH) Move here"?

Please correct me if I'm wrong.

To pinpoint the problem:
- is it possible for you to generate a crash dump of the crashed explorer? (you can check the path "%LOCALAPPDATA%\CrashDumps" - there might be some explorer crash dumps there already)
- do you have any other software that modifies the drag&drop context menu?

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